RETURNS & REFUNDS

Returns
You can return your order to get it replaced within 10 days of its delivery as shown on the tracking website. 

To be eligible, you need to send the product UNUSED and in its original packaging or email us at replacements@thedealempire.com

NOTE:
We reserve the right to refuse a replacement if the above conditions are not met.

Damaged
We can replace orders within 10 days of its delivery as shown on the tracking website if they are damaged upon receipt. 

To be eligible for a replacement, you need to email your order number and a picture of the product that clearly shows the damage to info@thedealempire.com.

Refunds
We can cancel unshipped orders or if the product is not available. Refund does NOT apply if you simply do not like the product. 

Refund Instructions: 

Contact support immediately at refunds@thedealempire.com

Pay for return shipping.

Send product back to the factory for validation and improvement.

Once all completed. A refund will be applied to the same payment method used.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.